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Blackpool Resort will not be responsible for any email / Booking confirmation that is lost.

Customers are advised to check their booking upon receipt as mistakes cannot always be rectified. Customer should contact Blackpool Resort immediately upon receipt if there is a mistake.

A booking is valid for one admission only. Any editing of the ticket invalidates the booking. Additional children not pre booked will be refused entry.


Bookings cannot be amended after purchase, unless the Event is cancelled.

Refunds for cancelled Events will only be given by Blackpool Resort once Blackpool Resort is in receipt of such funds.

Where such a refund is sought, the Customer must bring this to the attention of Blackpool Resort as soon as possible upon becoming aware of the change. In order to claim your refund, please return your ticket to Blackpool Resort with proof of purchase via email to

These terms and conditions do not and shall not affect the Customer’s statutory rights.


The price of the booking shall be the price set at the time the Customer’s order is accepted by Blackpool Resort

No booking will be accepted until Blackpool Resort receives full payment.

Bookings for Breakfast with Santa may be restricted to a maximum number.


Booking confirmation will be delivered via email once booking is complete​


Blackpool Resort reserve the right to make alterations to the published Event programme where reasonably necessary.


​Blackpool Resort reserves the right to cancel any booking purchased by Customers who Blackpool Resort reasonably believes to be associated with any ticket broker or tout.


Where an Event is cancelled or re-scheduled, Blackpool Resort will use reasonable endeavours to notify the Customer using the details provided at the time of order. Blackpool Resort does not guarantee that the Customer will be informed of such cancellation before the date of the Event.

Bookings will usually remain valid and refund requests will usually be accepted up until 1 week prior to the revised date, or 3 days after notification of the change (whichever is the later) unless otherwise notified. In the event of a date change at short notice (within 1 week of the Event) Blackpool Resort will use reasonable endeavours to notify Customers who booked

Blackpool Resort will notify of the conditions that apply and if these are not acceptable, offer a refund.

Please check before travelling that an Event has not been cancelled or rescheduled.


Each Event may be subject to specific entry restrictions or requirements. Customers are advised to check the details before attending.

The management and/or party appointed by Blackpool Resort (the “Management”) reserves the right to refuse entry to an Event in reasonable circumstances, including but not limited to health and safety, licensing reasons or where a ticket is void.

Subject to the discretion of Blackpool Resort, no refunds or compensation of any kind will be offered to Customers who are refused entry or removed from the Venue.

The original purchaser may be asked to present the actual credit/debit card used for the purchase along with their tickets and receipt in order to gain entry to the Venue. Failure to present the valid card and receipt may cause Customers to be refused entry to the Event. No name changes or letters of authorisation will be accepted under any circumstances.

Certain Events may be subject to age restrictions. Customers are advised to check the details for the Event prior to purchasing any tickets.

Restrictions may be in place in the performance section of the Venue.

Certain Events may be subject to food and drink restrictions. Customers are advised to check the details for the Event prior to attending the Venue. Only food and drink purchased from the Blackpool Resort Coffee Lounge may be consumed. Exceptional circumstances may allow such as baby food and baby milk.

Certain Events may be subject to restrictions in respect of cameras, video or audio recording equipment. Customers are advised to check the details for the Event prior to attending the Venue.

Subject to the nature of the event and ticket type, Customers who either leave during an Event or arrive after an Event has started will only be granted admission or readmission to the Event at the discretion of the Management.

If a Customer experiences any problems prior to or during the Event, the Customer must inform Venue staff immediately as issues cannot always be resolved after the Event.

Customers should check the Venue or Event website for details of the sale of any official merchandise.


All property brought on to the Venue is brought at the Customer's risk and Blackpool Resort shall not in any way be responsible for any theft, loss or other damage in respect of such property.

Blackpool Resort will not be responsible for any loss, damage, death or injury howsoever caused (other than death or personal injury resulting from the negligence of Santa's Grotto Blackpool / Blackpool Resort ) unless Blackpool Resort has breached its legal obligations and such loss or damage is a direct and reasonably foreseeable result of such breach.

Subject to the foregoing, with regard to personal property brought to the Venue, the liability of the relevant party shall be limited to the reasonable cost of either repairing or replacing such personal property, subject to fair wear and tear.

Please note that loud music or noise can damage hearing and Customers who attend the Event do so at their own risk.

Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged are at the Customer’s own risk.

Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to the refund as set out under “Returns and Refunds”.


Customer details are managed in accordance with Blackpool Resort's data protection policy a copy of which can be obtained from 

The Customer acknowledges that filming and recording authorised by Blackpool Resort may be carried out from time to time. The Customer consents to being included in such films and recordings and the use, reproduction, storage, distribution and broadcasting of such films and recordings (including any copies made) by Blackpool Resort without payment or notice.


If the Customer has any complaint they should contact Blackpool Resort in the first instance for further information.

The laws of England and Wales will apply to these Conditions of Sale and the courts of England and Wales will have exclusive jurisdiction.


It is the responsibility of the customer to make Blackpool Resort aware of any allergies relating to food during the booking process. Blackpool Resort will not be held responsible for any adverse reactions caused by allergies not declared to staff.

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