TERMS & CONDITIONS
©2023 Santa's Grotto Blackpool brought to you by Blackpool Resort.
Reads Court Ltd. (trading as Blackpool Resort) Registered office: 126 Ridge Road, Letchworth, SG6 1PT. Registered in England. Registered number: 11428510
TIME SLOTS
Time slots are every ten minutes with an allocated maximum time in the grotto of 15 minutes. This is to avoid delays and issues. Please arrive no longer than 15 minutes prior to your pre booked time slot. Management reserve the right to refuse entry for late bookings or late arrivals. Please note your booking may be at risk if you arrive late and management reserve the right to cancel without refund. Please note that all ticket sales are final and cannot be cancelled or changed once booked. Please make sure you've got the correct date and time when booking.
TICKETS
1 - Santa's Grotto Blackpool / Blackpool Resort will not be responsible for any ticket that is lost, stolen or destroyed and tickets cannot be replaced.
2 - Customers are advised to check their tickets upon receipt as mistakes cannot always be rectified. Customer should contact Santa's Grotto Blackpool / Blackpool Resort immediately upon receipt if there is a mistake.
3 - A ticket is valid for one admission only. Any editing of the ticket invalidates the ticket.
4 - Santa's Grotto Blackpool / Blackpool Resort reserve the right to provide alternative tickets at Santa's Grotto Blackpool should the staging of the Event so require e.g. due to unavoidable issues.
RETURNS AND REFUND
5 - Tickets cannot be returned to Santa's Grotto Blackpool / Blackpool Resort after purchase, unless the Event is cancelled.
6 - Refunds for cancelled Events will only be given by Santa's Grotto Blackpool / Blackpool Resort once Santa's Grotto Blackpool / Blackpool Resort is in receipt of such funds.
7 - Where such a refund is sought, the Customer must bring this to the attention of Santa's Grotto Blackpool / Blackpool Resort as soon as possible upon becoming aware of the change. In order to claim your refund, please return your ticket to Santa's Grotto Blackpool / Blackpool Resort with proof of purchase via email to hello@blackpoolresort.co.uk
8 - These terms and conditions do not and shall not affect the Customer’s statutory rights.
PRICE AND PAYMENT
9 - The price of the ticket shall be the price set at the time the Customer’s order is accepted by Santa's Grotto Blackpool / Blackpool Resort
10 - No order will be accepted until Santa's Grotto Blackpool / Blackpool Resort receives full payment.
11 - Tickets may be restricted to a maximum number.
DELIVERY
12 - Tickets will be delivered via email once booking is complete
13 - For tickets returned to Santa's Grotto Blackpool / Blackpool Resort as “addressee unknown”, Santa's Grotto Blackpool / Blackpool Resort reserves the right to cancel the order.
CHANGE TO EVENT
14 - Santa's Grotto Blackpool / Blackpool Resort reserve the right to make alterations to the published Event programme where reasonably necessary.
USE
15 - The tickets purchased are for Customer’s own personal use and may not be transferred or resold to any other person or body under any circumstances or used as part of any promotion or competition or for commercial gain. Where there has been any resale or attempted resale of any tickets (or other breach of this term), Santa's Grotto Blackpool / Blackpool Resort reserves the right to cancel the relevant tickets with immediate effect and refuse admission to Customers using that ticket.
16 - Santa's Grotto Blackpool / Blackpool Resort reserves the right to cancel any ticket purchased by Customers who Santa's Grotto Blackpool / Blackpool Resort reasonably believes to be associated with any ticket broker or tout.
CANCELLATION
17 - Where an Event is cancelled or re-scheduled, Santa's Grotto Blackpool / Blackpool Resort will use reasonable endeavours to notify the Customer using the details provided at the time of order. Santa's Grotto Blackpool / Blackpool Resort does not guarantee that the Customer will be informed of such cancellation before the date of the Event.
18 - Tickets will usually remain valid and refund requests will usually be accepted up until 1 week prior to the revised date, or 3 days after notification of the change (whichever is the later) unless otherwise notified. In the event of a date change at short notice (within 1 week of the Event) Santa's Grotto Blackpool / Blackpool Resort will use reasonable endeavours to notify Customers who purchased tickets from Santa's Grotto Blackpool / Blackpool Resort of the conditions that apply and if these are not acceptable, offer a refund.
19 - Please check before travelling that an Event has not been cancelled or rescheduled.
ENTRY RESTRICTIONS
20 - Each Event may be subject to specific entry restrictions or requirements. Customers are advised to check the details before attending.
21 - The management and/or party appointed by Santa's Grotto Blackpool / Blackpool Resort (the “Management”) reserves the right to refuse entry to an Event in reasonable circumstances, including but not limited to health and safety, licensing reasons or where a ticket is void.
22 - Subject to the discretion of Santa's Grotto Blackpool / Blackpool Resort, no refunds or compensation of any kind will be offered to Customers who are refused entry or removed from the Venue.
23 - The original purchaser may be asked to present the actual credit/debit card used for the purchase along with their tickets and receipt in order to gain entry to the Venue. Failure to present the valid card and receipt may cause Customers to be refused entry to the Event. No name changes or letters of authorisation will be accepted under any circumstances.
24 - Certain Events may be subject to age restrictions. Customers are advised to check the details for the Event prior to purchasing any tickets.
25 - Restrictions may be in place in the performance section of the Venue.
26 - Certain Events may be subject to food and drink restrictions. Customers are advised to check the details for the Event prior to attending the Venue.
27 - Certain Events may be subject to restrictions in respect of cameras, video or audio recording equipment. Customers are advised to check the details for the Event prior to attending the Venue.
28 - Subject to the nature of the event and ticket type, Customers who either leave during an Event or arrive after an Event has started will only be granted admission or readmission to the Event at the discretion of the Management.
29 - If a Customer experiences any problems prior to or during the Event, the Customer must inform Venue staff immediately as issues cannot always be resolved after the Event.
30 - Customers should check the Venue or Event website for details of the sale of any official merchandise.
31 - In respect of events where animals are permitted, animals will not require tickets but may have to be registered (with the exception of assistance dogs). Customers are advised to check the details of the Event prior to attending the Venue.
LIABILITY
32 - All property brought on to the Venue is brought at the Customer's risk and Santa's Grotto Blackpool / Blackpool Resort shall not in any way be responsible for any theft, loss or other damage in respect of such property.
33 - Santa's Grotto Blackpool / Blackpool Resort will not be responsible for any loss, damage, death or injury howsoever caused (other than death or personal injury resulting from the negligence of Santa's Grotto Blackpool / Blackpool Resort ) unless Santa's Grotto Blackpool / Blackpool Resort has breached its legal obligations and such loss or damage is a direct and reasonably foreseeable result of such breach.
34 - Subject to the foregoing, with regard to personal property brought to the Venue, the liability of the relevant party shall be limited to the reasonable cost of either repairing or replacing such personal property, subject to fair wear and tear.
35 - Please note that loud music or noise can damage hearing and Customers who attend the Event do so at their own risk.
36 - Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged are at the Customer’s own risk.
37 - Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to the refund as set out under “Returns and Refunds”.
DATA PROTECTION
38 - Customer details are managed in accordance with Santa's Grotto Blackpool / Blackpool Resort's data protection policy a copy of which can be obtained from www.blackpoolresort.co.uk
39 - The Customer acknowledges that filming and recording authorised by Santa's Grotto Blackpool / Blackpool Resort may be carried out from time to time. The Customer consents to being included in such films and recordings and the use, reproduction, storage, distribution and broadcasting of such films and recordings (including any copies made) by Santa's Grotto Blackpool / Blackpool Resort without payment or notice.
DISPUTE RESOLUTION
40 - If the Customer has any complaint they should contact Santa's Grotto Blackpool / Blackpool Resort in the first instance for further information.
43 - The laws of England and Wales will apply to these Conditions of Sale and the courts of England and Wales will have exclusive jurisdiction.
ALLERGIES
44 - It is the responsibility of the customer to make Santa's Grotto Blackpool / Blackpool Resort aware of any allergies relating to food / animals on arrival of the venue. Santa's Grotto Blackpool / Blackpool Resort will not be held responsible for any adverse reactions caused by allergies not declared to staff on arrival.
PETTING ZOO
45 - Santa's Grotto Blackpool / Blackpool Resort will not be held responsible for any injury caused by the farmyard animals in the on site petting zoo. Customers enter the petting zoo and handle animals at their own risk.